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First Semester 
Teaching style
Lingua Insegnamento

Informazioni aggiuntive

Course Curriculum CFU Length(h)


(by Michela Loi)

The Healthcare Management course aims to stimulate in the participants an awareness of the challenges and opportunities related to managing complex systems such as those represented by the organizations that make up the healthcare system. Specifically, students are stimulated to acquire:
1. knowledge related to the science of organization;
2. with an in-depth study of the specificities of organizations in the healthcare field, job roles with particular reference to the role of managers;
3. and a focus on the lines of innovation that characterize these organizations.

Knowledge and understanding
The objective of the course is for students to acquire a general understanding of the organization and the specificities of organizations in the health care field with a focus on the design of job roles and processes and the role of the manager in the health care field.

Application skills
The objective is for students to be able to use their knowledge of organizations that operate in the health care field, knowing how to foresee scenarios in which to work and, as required by the program of the course, to be able to participate in the planning of activities, respecting their role, for the complete enhancement of the services offered and the professionalism present in the organizational context.

Autonomy of judgment
The objective is for students to be able to interpret data useful in making independent judgments about the importance of the organizational context for performing their work and to develop an awareness of how the role of the manager influences work processes within the different organizational forms that can characterize health care systems.

Communication skills
Having acquired awareness of the different organizational forms and of the importance of adapting to the different contexts in which the health care manager finds himself to operate, the objective is that students know how to communicate with other targets, using from time to time an appropriate language from the technical point of view, but also of the communicative purpose.

Ability to learn independently
The aim is for students to possess the conceptual tools to recognize new organizational, regulatory, and technological developments that may impact health care organizations and work processes and to be able to undertake further study with a high degree of autonomy.




The course is structured in the following three parts:

Part 1: Organization and its Forms focusing on the foundations of organizational theory, organizational forms, and operating systems.

Part 2: Organization in the health care system focusing on historical background on health care organization, challenges for health care organization management and lines of innovation in health care organizations.

Part 3: The design of job roles and processes focusing on job roles and the role of the manager in health care.

Teaching Methods

The course takes place through participatory frontal lessons (100% of the scheduled hours). The active participation of the students is required through questions, examples and interventions aimed at deepening the specific contents of the program.

The analysis of examples and cases, which can occur through group activities, organization of seminars and soliciting individual reflection, is useful for developing application skills, communication skills, and autonomous learning.

The teaching will be delivered primarily in presence, integrated and "augmented" with online strategies to ensure innovation and inclusivity.

Verification of learning

The exam will be written, with both closed and open questions aimed at verifying the following knowledge:
• The acquisition of the appropriate language of the subject and the proper use of the same. In this case, a series of questions are oriented to verify the student's declarative knowledge.
• The ability to use what has been learned. In this case, a series of questions are geared toward testing procedural knowledge emphasizing whether the student knows how to use concepts appropriately according to the scenarios described in the questions.
• Autonomy of judgment is tested through critical analysis of cases and examples that require the student to argue the reasons behind the choices of examples to be analysed in the exam.

Evaluation Criteria
• The precision and rigour of the answers and arguments
• Completeness in analysing the key elements of the phenomenon being evaluated
• The ability to argue, to make connections and the originality and appropriateness of the theoretical links used to formulate the answers
• The form in which the answer is articulated, in the case of open-ended questions.
Assignment of the grade
• Excellent preparation (29 - 30/30): accuracy, precision, and awareness concerning the knowledge acquired and its impact on the profession.
• Good preparation (25/30 - 28/30): adequate knowledge concerning the phenomena covered during the course, but gaps may be present.
• More than sufficient preparation (21/30 - 24/30): there are no particular deficiencies in knowledge of the material studied, but substantial gaps are present even if not referring to basic concepts.
• Sufficient preparation (18/30 - 20/30): basic concepts (definitions and processes) are known.

These examination modalities may be subject to change following the emergence from COVID-19. In this case, the exam will be taken in oral mode on the TEAMS platform, or other platforms deemed valid and appropriate to take the exam. Further specific and detailed indications will be shared by the teacher, also considering the indications that the university will make available.


• Rebora, G. (2017). Scienza dell’organizzazione. Il design di strutture, processi e ruoli. Carocci Editore.

• Lega, F. (2016). Management e Leadership dell’azienda sanitaria. Egea.

• Foglietta, F. (2020). Management in sanità. Maggioli Editore.

• Additional readings recommended by the lecturer may be suggested during the course, also as a result of the interests that students have expressed during the lectures. Details on the parts of interest of the cited texts will be provided during the course.

More Information

Other in-depth materials, also in English, may be made available by the teacher.

Questionnaire and social

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